How chatbot automation can work effectively on your website

Key quotes:

• "If you use chatbots with a live chat software, your business can be live to customers even after the usual working hours."
• "Unfortunately, your customer support team cannot handle all of them at once and this is the time when your chatbot will shine."
• "Use it for problem-solving Another way to use chatbots is to help users with minor or frequent issues."
• "This way, you will eliminate unnecessarily lengthy queues and only handle users who are experiencing more serious issues to be addressed on priority."
• "Connect customers with right operative Though it’s evident that a chatbot can act as a problem solver and answer easier questions, it can also act as a guide for more complex issues."
• "It can help users identify their problem and connect them with a support team member who can start working on the solution right away."

Key quotes:

• "Small business owners who do not have the luxury of a large team can now use automated solutions like chat bots to close the gap."
• "It’s now possible to automate your sales cycle or at least part of it using a chat bot."
• "In other cases, a chat bot can at least organize appointments with qualified sales leads."
• "Personally, I use a chat bot to provide sales prospects with further information about my business and services, ask them qualifying questions and then prompt them to schedule an appointment with me."
• "If you’re selling a standard offering (requiring no customization) under $150 it’s absolutely possible to have a chat bot close sales for you."
• "Qualifying Questions Like any good salesman, your sales chat bot should be trained to gather information from your leads by asking questions."

Key quotes:

• "More than half (that is 53%) of all customers prefer to use online chat instead of calling and waiting for the response, they want to get their answers quickly in real-time."
• "As most of the advance chatbots of today use natural language processing (NLP) method it can deliver the best experience to the customers each time they interact with it."
• "But when you integrate a chatbot in your business environment you need not have to worry about finding employees for two different shifts, the chatbot will provide all-time service to your customers and will solve all their doubts and issues."
• "Before the advent of a chatbot, customers have to call or mail service providers to get their query answer which was one of the most frustrating tasks as they don’t get quick responses for their queries, but now thanks to AI-powered chatbot they can get all their problems solved in real-time."

Key quotes:

• "Chatbots are one-way companies are automating customer service interactions and when brands incorporate chatbots into real-time communication like live chat, they’re often aiming for scale, as well as improved first response time and agent efficiency."
• "“There are times when bots just don’t cut it when it comes to customer support.” To effectively communicate with customers via bots, brands need to understand chatbot abilities and limitations and make the most of both chatbot and human support."
• "As R2-D2, Baker piloted one of the most beloved robots in film history, lending personality and heart to what his Star Wars comrade C3P0 once called “an overweight glob of grease.” Meanwhile, in a galaxy a lot closer to home, our fledgling bots “are most useful for solving the repetitive interactions that humans don’t need to spend time on — which allows humans to focus on the high priority case drivers where they’re needed most,” said Ada Support’s Myers."
• "Bots can help your brand scale 1:1 communication, but agents can help humanize your brand and leave customers with a memorable, personalized experience."