How to add a chat to your website for customer service

Transcript: I'm going to show you how to add a website chat window to your website using mini chat this is a feature that Facebook has released and allows you to put a little pop-up chat window on your website you may have seen this from tools like drift intercom there's lots of tools that use this already but now we can integrate this with Facebook Messenger and so when people start to chat with you on your website you will get a new subscriber and it also gives you all the same options and features that mini chat already has so you can segment them and do all sorts of neat things with it in order to do this you're going to log into your mini chat account and click growth tools then you're going to click new growth tool and you're going to use the customer chat feature right here when you click on this you're going to see something that you're used to seeing already if you've setup any growth tools in many chat and you can just click the name and type a new name for this and then you're going to use an opt-in message and... See more →

Key quotes:

• "This whopping number of Squarespace powered websites makes it one of the most popular used DIY website builder platform out there."
• "In this post, we are going to talk about how you can add live chat plugin in Squarespace websites."
• "Firstly, choose a live chat plugin which you want to install on your website."
• "I will take an example of Kommunicate, a live chat powered customer support platform."
• "Let’s now walk you through a few simple steps for adding the live chat plugin in Squarespace websites: Visit Squarespace and login to your account."
• "Under Website tab, click the website in which you want to add the live chat plugin."

Key quotes:

• "Earlier this month, facebook launched the Messenger customer chat plugin in closed beta as a simple way to allow people to chat with businesses on their websites and in Messenger."
• "Use your Facebook page as a lightweight CRM, and integrate Facebook Messenger as a live chat solution! If you want to create a facebook messenger bot, you can add Bot Support, embedded directly on your website."
• "If you’re looking for an easy, DIY solution to creating your own chat bot, I would suggest checking out Chat Fuel (Free)."
• "Detailed documentation & setup instructions on Facebook First, you’ll need to retrieve your Facebook page ID."
• "Optionally, you can create a facebook App from the developer’s portal and replace your facebook App ID as well (the above code uses ours)."
• "Here’s how to implement a personalized welcome message: Having a conversation begin on your website and continue it on Messenger is a new experience for many customers."

Transcript: Hey guys this is Balint and today I'manswering the question by Kaloyan: how do you put a facebook chat widget on yourwebsite similar to drift or Zendesk thank you for the question so basicallywhat we want to know is how to get this little thing on our website whenvisitors come and then they can chat to us live and if they leave we can sendthem the message right into their Facebook or messenger and they get thenotification there so they don't need to extra give their email address and so onlike at other software so very good question and I am a really big fan ofthis I have a very good conversion rate from this from my website so I suggesteveryone to use this you need two things for that first you need a facebookbusiness page so you can embed the communication channel because thesemessages go into your inbox on Facebook and second you need a website or somesort of a blog where you can put code snippet in a piece of code so certainhosted websites like medium as far as I know don't support this but there aremany other platforms that do and if you have your own website... See more →

Key quotes:

• "Earlier this month, we launched the Messenger customer chat plugin in closed beta as a simple way to allow people to chat with businesses on their websites and in Messenger."
• "We’ve received a lot of positive responses from our dev community, which is why we are excited to announce today that the customer chat plugin is available globally in open beta! We would love to hear your feedback in our Messenger Platform Developer Group, so we can continue to make customer chat plugin even more awesome when it comes out of beta."
• "Including your customer’s first name in the greeting message of both new and existing threads is a nice way to drive customer engagement."
• "Here’s how to implement a personalized welcome message: Having a conversation begin on your website and continue it on Messenger is a new experience for many customers."
• "Including text to remind people that the conversation can continue even if they leave the website is helpful context for navigating this new experience."
• "As always, you can use Page’s inbox to reply to messages from customers."

Transcript: Visit my website at any point in the lasttwo weeks you'll see a chat option on the bottom right and I just installed this ona whim I was installing it for another site and if I we put it on WP crafter.com and seehow it performs in I guess it's been amazing never been able to connect to my website visitorsbe available for them asking questions and it is also led me to some new opportunitiesand I am a huge fan now of having live chat on your website so I thought I whip up a quickvideo on how you can get a free live chat account just like I'm using on my websitenow I'll be straightforward here there are lots of live chat options there is probablymoderately like 50 to 60 different live chat providers different companies out there nowthe reason I went with this live chat company is I really like the sleek modern look athow the interfaces so you can see on the bottom right there's my message and there's a pictureof me and it's got this really neat kind of hovering chat effect that I really like plusthey have a desktop app you can of you... See more →

Transcript: Hey guys this is shiny today I'll be showing you how to create a facebook chat plugin for your webpage you might have a reason as to why you're doing it but I just wanted to take a moment to share with the reason behind why I'm doing it and why I think it's probably the best thing you can have in your webpage I myself create YouTube videos as obviously you're here you know it you know that and I want to reach out to my audiences I want to make sure every single person that's watching my videos are having the best time and understanding you know my videos and if they do have any sort of you know minor bums that they come across I am there to help them and that's the reason why I even created YouTube it's just so that I can pass on my knowledge in certain things to you guys so that's why I'm creating a facebook you know chat plugin because it's going to be connected to my personal messenger where I can see the message and also respond to you first thing you will need to do is you need... See more →

Key quotes:

• "In this post, we are going to talk about how you can add live chat plugin to websites and site builder platforms such as WordPress, Squarespace, Wix etc."
• "Live chat software provides plugins which can be added within your website in a matter of a few minutes."
• "There are many products available in the market, following are some of the advanced customer support software providers: Firstly, choose a live chat plugin which you want to install on your website."
• "I will take an example of Kommunicate, a live chat powered customer support platform."
• "Installing support chat widget is only a matter of copy-pasting JavaScript code snippet into your website page."
• "Copy the JavaScript code from Install section and paste it in just above the </head> tag in every page where you want the chat widget to appear."

Key quotes:

• "In this article, we’ll show you how to get Facebook Customer Chat Plugin as your new live chat widget on your website."
• "It hovers on the bottom right of your website and calls out to users by their Facebook name so long as they’re signed in."
• "When it comes to Live Chat, there’s been some headaches that pop up that make it harder for businesses to engage users."
• "Some third party live chats engage with some persistence where messages sent when no agent is available will follow up with that user if they come back to the website."
• "With the Facebook Customer Chat plugin, you’ll have the flexibility of being as long-drawn out as email, and as fast as having real time conversations like in live chat."
• "Watch how using the Rocketbots platform makes the ordeal feel like a Sunday Drive, where an easy plugin HTML generator makes the code simple, and friendly to most website HTML management tools out there like Google Tag Manager and Addons for WordPress."

Transcript: Hello everyone, this is Victoria from Elfsight In this guide I’m going to show you how to add WhatsApp Chat to your website. It will only take two minutes and you don’t need any specific skills to do it. First of all, let’s go to elfsight.com and choose the WhatsApp Chat widget in the menu list. Click "Create widget". You can find the direct link in the video description. So, let’s create your widget. Begin by choosing a template that suits your case best. Click "Continue with this template". To let your customers message you from the widget, enter you phone number to this field. Make the widget friendly - add your name and picture in the Chat Header section. That’s it, your widget is ready. Also, you can check the setting tabs to adjust layout, size, colors and fonts. Click "Join to install" to add the widget to your website. Log in or Sign up to Elfsight Apps. This is free, no credit card required. After you sign up, you’ll see the widget that you have just created. Click "Save". The next step is to choose your Subscription plan. You’re very welcome to start with Lite. But keep in... See more →