How to ask customers to remove negative feedback online

Key quotes:

• "In addition to your website, consider offering customers the chance to review on social media platforms like Facebook and Yelp."
• "Promoting your positive customer reviews is an excellent way to encourage others to write a review, while at the same time promoting your business."
• "The Podium survey mentioned above also learned that 77% of customers are willing to leave reviews if they’re asked."
• "Here’s how it works: Your company asks customers for feedback, but instead of going directly to a review system, they’re taken to a landing page and asked something like “How happy are you with our service?” Below is an example of what this might look like."
• "But, when a customer chooses a happy face, they’re presented with a message that inspires them to write a review about their great experience."
• "Landing pages and apps like Starloop offer an ethical way to encourage positive reviews, while flagging customers who have had a negative experience and may need some additional help."

Key quotes:

• "This is an amazingly effective time because you catch your buyer while one is in front of a computer and try to resolve an issue, so negative feedback doesn’t reduce your sales for all ASINs."
• "Sellers with the most positive feedback tend to do the best on Amazon."
• "If you can be proactive in how you take control in the post-sale period, you can diminish the number of times you have to deal with Amazon, and you can mitigate your risk of receiving negative seller feedback."
• "When Bindwise detects negative feedback it sends you the alert like this: Alerts are built to address your buyer’s problem at a glance."
• "It’s built to help you: No other system can let you know about negative feedback as quick as Bindwise."
• "Hence your 1 negative feedback doesn’t reduce your sales for all ASINs."

Key quotes:

• "The truth is that we don’t live in a perfect world, and you will get negative customer feedback, however hard you try to please your customer."
• "Here are 8 powerful ways you can turn negative feedback into positive engagement."
• "The best way to receive negative feedback is to listen and actually hear what’s being said."
• "There’s no question that not interrupting and listening carefully is the right thing to do when you’re getting negative feedback."
• "Few people are skilled at presenting criticism in a way that makes the recipient feel comfortable accepting what’s being said as worthwhile information and learning from it."
• "69% attributed their good customer service experience to quick resolution of their problem 6."

Transcript: Hi there I'm Patrick your online selling coach here to share with you the five big mistakes that many a bear sellers make that are affecting their sales under overall online selling profits plus the steps you need to sort it out so stay tuned mm stick not dealing with negative feedback properly customer feedback is very important on eBay and can affect your performance as a seller both positively and negatively depending on the comments you get so we must take it seriously buyers want to feel they can trust the seller and if you have a considerable number of negative reviews or feedback they might even be put off purchasing your product all together nobody likes neutral or negative feedback but the good news is we can deal with it and I'm going to show you how to do just that in the fastest and simplest way possible there are two scenarios you can request a feedback revision if a buyer initially left negative feedback but you as a seller go on to resolve the issue with them or secondly you can ask you bear for factually incorrect comments left by the buyer to be removed someone leaves... See more →

Key quotes:

• "Negative customer feedback is one of the least favored things by every business owner."
• "Many sellers choose to remove negative comments they get and they think that they’re doing the right thing."
• "It sucks to receive bad comments on social media, but they happen."
• "So you have decided not to remove any negative feedback on your social media."
• "The right thing to do is to respond to the bad comments immediately, just as fast as you respond to the good ones."
• "You can reply to the bad comments publicly (strongly recommended!), but there are a few things you need to pay attention to when responding: Here’s an example of how to respond to a negative online review: Look into the issues."