How to get customer feedback from your company's clients

Key quotes:

• "It can be overwhelming for a business to start collecting feedback because there are so many ways you can do it and you don’t know where to start from or how to start one."
• "You can either send product feedback forms that have a lot of questions or short surveys."
• "Each of the questions that you ask in your product feedback survey should have a specific goal in mind."
• "They want to know how to best use the product for their benefit."
• "One of the best times to ask your customers for product feedback is when they are using your app."
• "A lot of companies use NPS to improve their customer service and change the way they do business."

Key quotes:

• "When approaching customers for feedback make sure to ask questions that encourage a free flowing response rather than simply a YES/NO or a 3.5 out of 5."
• "It opens the opportunity for someone to provide a more honest answer.” While asking questions, dig for information that can really help you improve that area of your business that needs improvement."
• "If you’re looking to improve your help center articles, get an idea of why someone abandoned their shopping cart, or how good a live chat experience was, then feedback forms are the way to go."
• "At the end of the live chat session a user is served a pop-up requesting feedback on the agent’s performance so they may improve their service and support."
• "Getting customers and prospects to respond to a survey can help you learn what they like about your business and what they don’t."
• "It’s a fantastic way to engage customers and prospects to get feedback and gain insight into what aspects of a product or service users appreciate and where things may be improved."

Key quotes:

• "The simplest way is to analyze the behavior of your customers on your website using the analytics tool."
• "You can just send survey links to your customer through social media, emails or any other channels."
• "Ask only questions which give constructive feedback to improve your process."
• "Most of the customers prefer to provide their opinion on your products/service but they are not comfortable with the online review as it doesn’t create a private environment to express their genuine opinions.You can always send an email to your customer after a meeting or demo to get feedback from the customer."
• "According to a recent survey, 54% customer prefer to buy a product from the websites which have a live chat tool."
• "You can just trigger a small survey in your live chat session to get feedback from the customer."

Key quotes:

• "Online customer feedback is nearly synonymous with free publicity, especially on social media, and as the saying goes: all publicity is good publicity… isn’t it? Customer feedback may not always be perfectly positive or negative, but there’s no denying how important it is for publicity."
• "Here are some ways you can increase online feedback for your own new or relatively new product: This is one of my favorite ways to engage with customers; unobtrusive yet informative."
• "Brand24 and Radian6 (among others) make it easy for you to find out what people are saying about your product across various social media platforms."
• "CUSTOMER FEEDBACK SURVEY If you’ve noticed some negative feedback from social listening, don’t be discouraged."
• "Encourage feedback by asking for customer opinions on things like product names, features, or design."

Key quotes:

• "About asking the correct things, implementing, improving and more… Many entrepreneurs are struggling with questions like: ‘What is the best way to ask for feedback?’ and ‘How do I use feedback correctly?’ Improving your business can be challenging, maybe even more so when you already have experience and long term clients."
• "But no matter if you are a new business owner or a veteran in your field, you cannot improve when you don’t know what to ask and how to use feedback."
• "Below, you will find 11 good questions to ask for feedback: 1: Are you happy with the results from our product/service? As a business owner, you must also reply to positive feedback and not only to negative feedback since every customer likes to be heard."
• "Replying to positive feedback will likely turn your already happy customers into loyal long term clients."
• "Sometimes a customer will praise a specific person in your team, make this team member feel valued by mentioning them in your response to the client or in the online review."