How to tell a customer thank you for your purchase

Transcript: Hello. My name is Emma, and in today's video Iam going to teach you a very, very important thing for customer service. I used to workin customer service, and this is actually one of the most important things I learned, andthis is called the L-A-S-T or LAST approach. So, to get started, let's talk a littlebit about: What is customer service? So, customer service is when you have customers, ofcourse, and you're trying to make your customers as comfortable and happy as possible. You're alsotrying to meet their needs and expectations, and solve any problems or situations thatthey might have. So, customer service is a huge category. There's many, many differentjobs where you use customer service. If you work in a hotel, for example, as a clerk,you know, in the lobby, as a bellhop, you will be using customer service. If you workat a restaurant as a server, you'll be using customer service, or as a hostess. If you're themanager of a store, you'll be using customer service. If you work in a business or even ina hospital, you'll be using customer service. So, pretty much any time you're dealing withpeople from the public and they're customers and you're trying... See more →

Key quotes:

• "Always give people more than they expect to get.” – Nelson Boswell Writing handwritten thank you notes that became so rare these days, can truly set your business apart and make you stand out while making your customers feel absolutely special."
• "Sending a simple thank you letter is a great way to let your customers know you are grateful they chose your business among dozens or even hundreds of competitors."
• "Here are some of the examples: “Please, let me know if there is anything else we can do to help boost your happiness with our products.” “If you have any additional feedback or suggestions in the future, don’t hesitate to let me know.” “Whenever you have any questions, I’m just an email away.” Following that you could also repeat your gratitude by saying something like: “Thanks again for your support/ for choosing us/ for shopping with us …” While the last paragraph usually sums up the purpose of the letter, the final closing words tie it up with a hint of formality mixed with a personal touch."

Key quotes:

• "I started calling abandoned cart customers in my effort to convert shoppers around 6 months ago."
• "Given the success I recently decided to increase the breadth of my calls to also include those shoppers purchased and just say “Thank You.” In this post I will share with you the script I use."
• "I have also written a related post on the benefits of calling your customers to say “thank you” here."
• "The call goes something like this: Hi Bill, my name is Hillary and I’m the owner/customer service lead at [store name]."
• "I’m just calling to say thank you for purchasing through our store and trusting our business."
• "If you’re not the owner of your business pick any other title that you think will result in appreciation from your customer (without lying of course)."

Transcript: How to convince a customer to buy from you first of all I don't think you need to convince customers to buy from you the biggest challenge here for entrepreneurs is you don't stand for something there's nothing unique or different about you that makes customers want to work with you if you're the same as everybody else with the same product same service same features as everybody else is nothing unique about you then you've stuck in the trap of having to try too hard sell people and follow up when you get desperate and you cut your prices and you don't get the business that you want you don't get the clients that you want you don't get the repeat customers that you want the key thing that separates great entrepreneurs from the mediocre ones is that they stand for something there's something that they believe in they're trying to change the world for the better there's something that makes you want to work with them so you have to first figure out what that is for your business you want to create something that will make you a magnet for ideal customers in my business for example... See more →

Key quotes:

• "For the small amount of effort a handwritten thank-you note takes, it’s amazing the extent to which you can brighten the recipient’s day by sending one — and if that recipient happens to be your customer, the indisputable return on investment you’ll see."
• "In one experiment that aimed to increase personal contact between troubled youths and the case managers helping them, the case managers and their supervisors received weekly thank-you cards sent from the homes they visited."
• "The organization now works handwritten thank-you notes into their business model, since donors who opt in to receiving “those sentimental, hand-crafted, physically mailed, personalized collections of gratitude” increase their average annual donation amount by $41, which translates to more than $3 million in additional donations per year."
• "When customers receive a token of appreciation as heartfelt as a handwritten thank-you note, they feel compelled to return the favor — ideally with repeat business, and public advocacy of your product or service."
• "Instead, follow this simple thank-you note formula: Here’s several examples: Dear Christine, I just noticed you’ve been a Help Scout customer for FOUR YEARS."

Key quotes:

• "A “thank you” email is the best way to show your appreciation to the customers."
• "Then how should marketers send an appreciation email to the customers and not scare them away? Use our templates to create a customer appreciation email within minutes."
• "Why not add special features to your customer appreciation emails? Take a short video where the CEO or a manager of a customer service says sweet kind words of appreciation to the clients."
• "Yes, I know they wanted to send a friendly email but the effect was quite the opposite."
• "And also, the appreciation customer emails are a good excuse to ask for their name."
• "Of course, you may have wanted to catch your clients when they are home, but sending out your emails that late may annoy or even wake people up."

Key quotes:

• "When doing business online, you can’t shake your customers’ hands and thank them to express your gratitude."
• "Yet, sending the perfect personalized appreciation email has the same impact as thanking your customers personally."
• "Sending appreciation email campaigns will help you increase your customers’ lifetime value."
• "Thank you letters are a great way to express your appreciation for your customers."
• "You can create personalized and automated campaigns that can get triggered when a contact: You can set up a basic automated appreciation email to your customers."
• "It looks like the following example: Here is another example for blog subscribers automated appreciation drip campaign."

Transcript: Hey there thank you for shopping with us we are now working hard on getting your order ready to ship we will ship it within three working days once the order is shipped you will receive a tracking number and updates about your shipments journey it usually takes seven to fourteen working days for it to be delivered why does it take so long due to the recent popularity on Facebook our inventory sells out fast and we had to ship your order straight from our warehouse and overseas but don't worry our process includes a product quality control we make sure everything is 100% before we ship before you leave please keep in mind that we will keep you updated on your shipments journey and send you a tracking code we appreciate the trust you put in us and we'll make sure not to disappoint you have a wonderful day... See more →